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Refund & Return Policy
We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- A receipt or proof of purchase is required
Non-returnable items:
- Gift cards
How to Start a Return
To initiate a return, please contact us at support@tinyglees.com. We will provide return instructions after reviewing your request.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service for valuable items
Refunds
Once we receive and inspect your return, we will notify you via email.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 7–15 business days
Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again
2. Contact your credit card provider (processing may take 3–7 business days)
3. Contact your bank
If the issue persists, contact us at support@tinyglees.com
Exchanges
We only replace items if they are defective or damaged.
Please contact us to arrange an exchange.
Sale Items
Sale items may not be eligible for refunds, but may be eligible for exchange depending on the situation.
No Restocking Fee
We do not charge any restocking fees.
Contact Information
Store Name: Tinyglees
Email: support@tinyglees.com
Business Hours: 9:00AM–5:00PM (GMT+8)
Response Time: 24–48 business hours